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Warranty

Woodmill of Muskoka Warranty

We here at the Woodmill are in agreeance with you that your quality recycled plastic product should last a very long time.  Almost all furniture that we sell has a 25-year limited warranty.  Yes, that is a very long time!  Now for the fine print…

Limited 25-year residential and 5-year commercial warranty for high-density polyethylene (HDPE) frames against material defects and workmanship.

STAINLESS STEEL HARDWARE:  25 years for residential use and up to 5 years for commercial use.

SWIVEL COMPONENT & GLIDING MECHANISM: 5 Years of normal use from the date of the original invoice. The Woodmill of Muskoka HDPE products shall be free from material defects and shall not splinter, crack or sustain structural damage.

SUNBRELLA FABRIC:

CUSHIONS 5 Years: This limited warranty is non-transferable.

General Warranty Conditions: The Woodmill of Muskoka shall not be liable for any failure, defect or damage resulting from or connected with the following:

Sunbrella warranties to the original purchaser a five-year limited warranty for upholstery and specialty fabrics from date of purchase. This warranty does not apply to normal wear and tear effects on our cushions, headrests, lumbar and throw pillows by regular use. Neither does it cover damage due to unauthorized repairs or alterations, negligence, misuse or abuse, improper assembly, improper cleaning, and acts of God. For more warranty details, please refer to www.sunbrella.com. This warranty also covers any defects in the manufacturing and workmanship of the listed products for a period of 90 days.

Cushions

The Woodmill of Muskoka warranties to the original purchaser for a period of one year from date of purchase. It does not cover damage due to unauthorized repairs or alterations, negligence, misuse and abuse, improper assembly, and acts of God.

Cedar products

Warranty For products that are sold by The Woodmill of Muskoka but of another manufacturer, please refer to their specific product warranty. Our limited warranty covers the original owner and is non-transferable. The original purchaser is responsible for providing proof of purchase, pictures of the defect and a written description. Possible solutions are replacement or repair of the defective furniture, replacement or repair of defective component, or authorized repairs by a third party.  Any warranty claims must be submitted in writing to the Woodmill of Muskoka.   Once the documentation has been received and evaluated, the customer will be notified of the solution. If the product is not returned within 30 days of date of purchase, the customer is responsible for all shipping charges that may apply.  The Woodmill of Muskoka reserves the right to accept or decline claims as they deem warranted.

 

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